We offer the following Features and Programs to assist our patients in the transition from institutional care to home health care:
Weekend and Evening Admissions:
We recognize that medical care may be required at any time, according to patient needs. Therefore, upon physician or case manager request, a Registered Nurse will perform evening and weekend admissions at times other agencies may refuse to do so.
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Coordination of 3rd Party Services
We will assist in coordinating the delivery of all home care services necessary. Ancillary Services such as IV therapy, Home Medical Equipment and Supplies. Our Patient Care Coordinators will be more than happy to contact any ancillary services as well as other preferred providers designated by your case manager or physician.
Spanish/English Bilingual Services
We understand the need in our community for services provided by Spanish speaking staff. That is why upon patient request, a bilingual staff member will be provided during patient admission and follow-up visits as needed.
Patient Hospitality Program
We are aware that many patients being discharged from hospitals, skilled nursing facilities (SNF) live alone and are in need of extra assistance when arriving back home. Upon request, Home Health Care Network will provide our homebound patients who live alone with a courtesy Home Care Provider Visit (up to 2 hours) to assist in picking up groceries, light housekeeping duties or other domestic services. Again, this service is at no extra cost to our patients.
Hospital/Nursing Home Clinical Records Review
Upon patient referral and at your request, Home Health Care Network will arrange for a pre-discharge skilled assessment at the facility. A Registered Nurse will consult with the physician, patient, family members and facility’s discharge planner to identify the patient’s needs and coordinate the services required.
We conduct quarterly satisfaction surveys with our patients, physicians, case managers and staff to assess satisfaction levels and identify needs for improvement. Additionally, supervisory visits are made as required by law to ensure that the goals delineated in the Plan of Care (POC) are being met.
